Privacy Policy

Last updated: July 1, 2025.

General

The Centre for Hope and Recovery “The website hoperecovery.ca” values your privacy. We do not store any personal health information or any financial data such as credit card numbers on our website, webserver or by any other means. We use a third party provider for all protected information, financial transactions and secure communications. How they protect your data can be found here. 

Security

Our website maintains the latest standard security, firewall, encryption and anti-hacking technologies required to reduce the risk of a data breach. Although we continually monitor our website for unusual behaviors and block all suspicious activity, limited risk remains. 

My Account

If you visit your My Account page hosted by our third party provider, they will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, they will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Contact Forms

When you complete a contact form on our website you voluntarily provide us with the details requested in the form. We never request protected health information and request you do not include such information. We store form information on our secure server solely to facilitate your request. Once your request has been fulfilled we delete all information from our servers. We do not sell, transfer or use this information in any other way other than to fulfill your request.

Analytics

We utilize common search engine optimization methods that incorporate cookies and third party internet protocol (IP) analytics to monitor search visibility and traffic. This includes geographical, demo-graphical and browser compatibility information including page view data necessary to maintain our website and enhance a client’s experience. More information on provider analytics can be found by clicking here.

Comments

When a visitor leaves comments on our blog we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here.

After approval of your comment, your profile picture is visible to the public in the context of your comment should you have a public Gravatar profile, otherwise, a generic avatar will be used.

If you leave a blog comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Media

If you upload images to our blog, you should avoid uploading images with embedded location data included. Visitors to our blog can download and extract any location data from images on the website just like any other website.

If you leave a comment on our blog you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one month.

Embedded Content 

Blog articles on this site may include embedded content such as videos, images, and articles. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Delete My Information

Any personal data stored on this site can be permanently deleted by requesting removal using our Contact form. We remain complaint with all third party partner requirements.

Contact Us

For further inquiries please email privacy@hoperecovery.ca.